As HRSoft’s Director of Customer Experience, Laird Galusha is responsible for driving customer experience strategies, focused on product adoption, utilizing product feedback, increasing customer engagement, loyalty, and advocacy. Laird started his career in client services with global digital agencies, where he delivered innovative user experiences, custom applications, and systems integrations for some of the world’s largest organizations. Prior to joining HRSoft, Laird served as the Director of Customer Experience at CompTrak, a SaaS company recently acquired by HRSoft.